The human-centered design process unlocks technology's potential to improve lives. To me, product design is an inclusive endeavor that involves the entire team with the designer serving as the catalyst for user-centered innovation.
The human-centered design process unlocks technology's potential to improve lives. To me, product design is an inclusive endeavor that involves the entire team with the designer serving as the catalyst for user-centered innovation.
The human-centered design process unlocks technology's potential to improve lives.
The human-centered design process unlocks technology's potential to improve lives.
Vestas - Aarhus, Denmark
June 2023 - present
February 2021 - present
February 2021 - present
February 2021 - present
UX Architect on the Global UX team within Digital Solutions, which is focused on digital products for internal employees.
I identify and drive key strategic design initiatives, build mandate among stakeholders by proactively understanding user needs, exploring solution designs, and address issues and gaps.
I am also responsbile for advancing the design practice of the Global UX team by establishing pragmatic tools and processes, providing guidance to others, and elevating the department’s theoretical foundation.
In addition, I also focus on driving user-centricity within the greater Digital Solutions organization by instilling product discovery as a methodology for software development.
Lead product designer for the Heart&Mind platform, an enterprise software product used in preschools, schools and public administration in Denmark, Norway and Greenland that ensures children are getting the best possible conditions for thriving and learning. The core users of Heart&Mind are pedagogues, teachers, childhood education specialists as well as the children themselves.
My responsibilities include user research, problem definition, workshop facilitation, low-fidelity concept sketching, wireframing, prototyping, usability testing and high-fidelity mockups. I work closely with an agile product team consisting of engineers, product managers and system as well as expertise consultants.
In addition, I work closely with product managers and tech leads to assess and validate the desirability, viability, and feasibility of potential new products.
Lead product designer for the Heart&Mind platform, an enterprise software product used in preschools, schools and public administration in Denmark, Norway and Greenland that ensures children are getting the best possible conditions for thriving and learning. The core users of Heart&Mind are pedagogues, teachers, childhood education specialists as well as the children themselves.
My responsibilities include user research, problem definition, workshop facilitation, low-fidelity concept sketching, wireframing, prototyping, usability testing and high-fidelity mockups. I work closely with an agile product team consisting of engineers, product managers and system as well as expertise consultants.
In addition, I work closely with product managers and tech leads to assess and validate the desirability, viability, and feasibility of potential new products.
Lead product designer for the Heart&Mind platform, an enterprise software product used in preschools, schools and public administration in Denmark, Norway and Greenland that ensures children are getting the best possible conditions for thriving and learning. The core users of Heart&Mind are pedagogues, teachers, childhood education specialists as well as the children themselves.
My responsibilities include user research, problem definition, workshop facilitation, low-fidelity concept sketching, wireframing, prototyping, usability testing and high-fidelity mockups. I work closely with an agile product team consisting of engineers, product managers and system as well as expertise consultants.
In addition, I work closely with product managers and tech leads to assess and validate the desirability, viability, and feasibility of potential new products.
Lead product designer for the Heart&Mind platform, an enterprise software product used in preschools, schools and public administration in Denmark, Norway and Greenland that ensures children are getting the best possible conditions for thriving and learning. The core users of Heart&Mind are pedagogues, teachers, childhood education specialists as well as the children themselves.
My responsibilities include user research, problem definition, workshop facilitation, low-fidelity concept sketching, wireframing, prototyping, usability testing and high-fidelity mockups. I work closely with an agile product team consisting of engineers, product managers and system as well as expertise consultants.
In addition, I work closely with product managers and tech leads to assess and validate the desirability, viability, and feasibility of potential new products.
Rambøll Management Consulting - Aarhus, Denmark
February 2021 - June 2023
February 2021 - present
February 2021 - present
February 2021 - present
Lead product designer for the Heart&Mind platform, an enterprise software product used in preschools, schools and public administration in Denmark, Norway and Greenland that ensures children are getting the best possible conditions for thriving and learning. The core users of Heart&Mind are pedagogues, teachers, childhood education specialists as well as the children themselves.
My responsibilities included user research, problem definition, workshop facilitation, low-fidelity concept sketching, wireframing, prototyping, usability testing and high-fidelity mockups. I worked closely with an agile product team consisting of engineers, product managers and system consultants.
In addition, I worked closely with product managers and tech leads to assess and validate the desirability, viability, and feasibility of potential new products.
Lead product designer for the Heart&Mind platform, an enterprise software product used in preschools, schools and public administration in Denmark, Norway and Greenland that ensures children are getting the best possible conditions for thriving and learning. The core users of Heart&Mind are pedagogues, teachers, childhood education specialists as well as the children themselves.
My responsibilities include user research, problem definition, workshop facilitation, low-fidelity concept sketching, wireframing, prototyping, usability testing and high-fidelity mockups. I work closely with an agile product team consisting of engineers, product managers and system as well as expertise consultants.
In addition, I work closely with product managers and tech leads to assess and validate the desirability, viability, and feasibility of potential new products.
Lead product designer for the Heart&Mind platform, an enterprise software product used in preschools, schools and public administration in Denmark, Norway and Greenland that ensures children are getting the best possible conditions for thriving and learning. The core users of Heart&Mind are pedagogues, teachers, childhood education specialists as well as the children themselves.
My responsibilities include user research, problem definition, workshop facilitation, low-fidelity concept sketching, wireframing, prototyping, usability testing and high-fidelity mockups. I work closely with an agile product team consisting of engineers, product managers and system as well as expertise consultants.
In addition, I work closely with product managers and tech leads to assess and validate the desirability, viability, and feasibility of potential new products.
Lead product designer for the Heart&Mind platform, an enterprise software product used in preschools, schools and public administration in Denmark, Norway and Greenland that ensures children are getting the best possible conditions for thriving and learning. The core users of Heart&Mind are pedagogues, teachers, childhood education specialists as well as the children themselves.
My responsibilities include user research, problem definition, workshop facilitation, low-fidelity concept sketching, wireframing, prototyping, usability testing and high-fidelity mockups. I work closely with an agile product team consisting of engineers, product managers and system as well as expertise consultants.
In addition, I work closely with product managers and tech leads to assess and validate the desirability, viability, and feasibility of potential new products.
Lead product designer for the Heart&Mind platform, an enterprise software product used in preschools, schools and public administration in Denmark, Norway and Greenland that ensures children are getting the best possible conditions for thriving and learning. The core users of Heart&Mind are pedagogues, teachers, childhood education specialists as well as the children themselves.
My responsibilities include user research, problem definition, workshop facilitation, low-fidelity concept sketching, wireframing, prototyping, usability testing and high-fidelity mockups. I work closely with an agile product team consisting of engineers, product managers and system as well as expertise consultants.
In addition, I work closely with product managers and tech leads to assess and validate the desirability, viability, and feasibility of potential new products.
Zillow Group - Seattle, WA, USA
May 2019 - December 2020
May 2019 - December 2020
May 2019 - December 2020
May 2019 - December 2020
As strategic design lead, I led UX vision-setting and design execution for large, high-priority projects across all Zillow Group Rentals product teams. That involved translating business objectives into user-centered design outcomes, aligning stakeholders, and creating a vision for the ultimate user experience.
Planned and led design sprints and workshops, design product concepts of varying fidelities, and partnered with research to test concepts and synthesize findings into actionable insights. Produced high-fidelity designs for core user scenarios and collaborated with other designers who executed on my design direction.
Redesigned the Zillow Rental Manager platform, which is central to the organization’s strategy and is utilized by five product teams to deploy their products.
As strategic design lead, I led UX vision-setting and design execution for large, high-priority projects across all Zillow Group Rentals product teams. This involved translating business objectives into user-centered design outcomes, aligning stakeholders, and creating a vision for the ultimate user experience.
Planned and led design sprints and workshops, design product concepts of varying fidelities, and partnered with research to test concepts and synthesize findings into actionable insights. Produced high-fidelity designs for core user scenarios and collaborate with other designers who executed on my design direction.
Redesigned the Zillow Rental Manager platform, which is central to the organization’s strategy and is utilized by five product teams to deploy their products.
As strategic design lead, I led UX vision-setting and design execution for large, high-priority projects across all Zillow Group Rentals product teams. This involved translating business objectives into user-centered design outcomes, aligning stakeholders, and creating a vision for the ultimate user experience.
Planned and led design sprints and workshops, design product concepts of varying fidelities, and partnered with research to test concepts and synthesize findings into actionable insights. Produced high-fidelity designs for core user scenarios and collaborate with other designers who executed on my design direction.
Redesigned the Zillow Rental Manager platform, which is central to the organization’s strategy and is utilized by five product teams to deploy their products.
As strategic design lead, I led UX vision-setting and design execution for large, high-priority projects across all Zillow Group Rentals product teams. This involved translating business objectives into user-centered design outcomes, aligning stakeholders, and creating a vision for the ultimate user experience.
Planned and led design sprints and workshops, design product concepts of varying fidelities, and partnered with research to test concepts and synthesize findings into actionable insights. Produced high-fidelity designs for core user scenarios and collaborate with other designers who executed on my design direction.
Redesigned the Zillow Rental Manager platform, which is central to the organization’s strategy and is utilized by five product teams to deploy their products.
As strategic design lead, I led UX vision-setting and design execution for large, high-priority projects across all Zillow Group Rentals product teams. This involved translating business objectives into user-centered design outcomes, aligning stakeholders, and creating a vision for the ultimate user experience.
Planned and led design sprints and workshops, design product concepts of varying fidelities, and partnered with research to test concepts and synthesize findings into actionable insights. Produced high-fidelity designs for core user scenarios and collaborate with other designers who executed on my design direction.
Redesigned the Zillow Rental Manager platform, which is central to the organization’s strategy and is utilized by five product teams to deploy their products.
Zillow Group - Seattle, WA, USA
July 2017 - May 2019
July 2017 - May 2019
July 2017 - May 2019
July 2017 - May 2019
Lead UX designer and manager of a 4-person design team focused on Zillow Rentals. This team designed products for renters, landlords, and property managers on the largest online marketplace for homes in the US.
Led the discovery, definition, and conceptualization phases of new product design projects in partnership with user research, product management, and engineering. This involved planning and facilitating workshops including design sprints.
Hired and managed four talented UX designers; coached them on approach and creative direction to help them grow professionally and produce their best work.
Lead UX designer and manager of a 4-person design team focused on Zillow Rentals. This team designed products for renters, landlords, and property managers on the largest online marketplace for homes in the US.
Led the discovery, definition, and conceptualization phases of new product design projects in partnership with user research, product management, and engineering. This involved planning and facilitating workshops including design sprints.
Hired and managed four talented UX designers; coached them on approach and creative direction to help them grow professionally and produce their best work.
Lead UX designer and manager of a 4-person design team focused on Zillow Rentals. This team designed products for renters, landlords, and property managers on the largest online marketplace for homes in the US.
Led the discovery, definition, and conceptualization phases of new product design projects in partnership with user research, product management, and engineering. This involved planning and facilitating workshops including design sprints.
Hired and managed four talented UX designers; coached them on approach and creative direction to help them grow professionally and produce their best work.
Lead UX designer and manager of a 4-person design team focused on Zillow Rentals. This team designed products for renters, landlords, and property managers on the largest online marketplace for homes in the US.
Led the discovery, definition, and conceptualization phases of new product design projects in partnership with user research, product management, and engineering. This involved planning and facilitating workshops including design sprints.
Hired and managed four talented UX designers; coached them on approach and creative direction to help them grow professionally and produce their best work.
Lead UX designer and manager of a 4-person design team focused on Zillow Rentals. This team designed products for renters, landlords, and property managers on the largest online marketplace for homes in the US.
Led the discovery, definition, and conceptualization phases of new product design projects in partnership with user research, product management, and engineering. This involved planning and facilitating workshops including design sprints.
Hired and managed four talented UX designers; coached them on approach and creative direction to help them grow professionally and produce their best work.
Zillow Group - Seattle, WA, USA
January 2016 - July 2017
January 2016 - July 2017
January 2016 - July 2017
January 2016 - July 2017
Lead UX designer solving complex user problems for renters, landlords, and property managers through empathy building, product vision setting, and the use of user-centered design methods.
Led the development of a product concept for landlords that became the core product strategy for the entire Zillow Group Rentals business and resulted in three new products being brought to market.
Designed the rental applications experience on Zillow, Trulia, and HotPads from initial idea to final design deliverables for development. This product is used by several hundred thousand renters and rental managers every month with very high satisfaction and ease of use.
Lead UX designer solving complex user problems for renters, landlords, and property managers through empathy building, product vision setting, and the use of user-centered design methods.
Led the development of a product concept for landlords that became the core product strategy for the entire Zillow Group Rentals business and resulted in three new products being brought to market.
Designed the rental applications experience on Zillow, Trulia, and HotPads from initial idea to final design deliverables for development. This product is used by several hundred thousand renters and rental managers every month with very high satisfaction and ease of use.
Lead UX designer solving complex user problems for renters, landlords, and property managers through empathy building, product vision setting, and the use of user-centered design methods.
Led the development of a product concept for landlords that became the core product strategy for the entire Zillow Group Rentals business and resulted in three new products being brought to market.
Designed the rental applications experience on Zillow, Trulia, and HotPads from initial idea to final design deliverables for development. This product is used by several hundred thousand renters and rental managers every month with very high satisfaction and ease of use.
Lead UX designer solving complex user problems for renters, landlords, and property managers through empathy building, product vision setting, and the use of user-centered design methods.
Led the development of a product concept for landlords that became the core product strategy for the entire Zillow Group Rentals business and resulted in three new products being brought to market.
Designed the rental applications experience on Zillow, Trulia, and HotPads from initial idea to final design deliverables for development. This product is used by several hundred thousand renters and rental managers every month with very high satisfaction and ease of use.
Lead UX designer solving complex user problems for renters, landlords, and property managers through empathy building, product vision setting, and the use of user-centered design methods.
Led the development of a product concept for landlords that became the core product strategy for the entire Zillow Group Rentals business and resulted in three new products being brought to market.
Designed the rental applications experience on Zillow, Trulia, and HotPads from initial idea to final design deliverables for development. This product is used by several hundred thousand renters and rental managers every month with very high satisfaction and ease of use.
Zillow Group - Seattle, WA, USA
June 2014 - January 2016
June 2014 - January 2016
June 2014 - January 2016
June 2014 - January 2016
Sole UX designer solving complex user problems for renters on Zillow through empathy building and the use of user-centered design methods.
Designed a renter profile feature that helps renters have more efficient and meaningful conversations with rental housing managers. This feature is used by more than 30 million renters and landlords every year.
Revitalized the organization’s renter persona using primary and secondary research methods. This persona is used by the product, brand, and marketing groups within Zillow, Trulia, and HotPads to guide their work.
Sole UX designer solving complex user problems for renters on Zillow through empathy building and the use of user-centered design methods.
Designed a renter profile feature that helps renters have more efficient and meaningful conversations with rental housing managers. This feature is used by more than 30 million renters and landlords every year.
Revitalized the organization’s renter persona using primary and secondary research methods. This persona is used by the product, brand, and marketing groups within Zillow, Trulia, and HotPads to guide their work.
Sole UX designer solving complex user problems for renters on Zillow through empathy building and the use of user-centered design methods.
Designed a renter profile feature that helps renters have more efficient and meaningful conversations with rental housing managers. This feature is used by more than 30 million renters and landlords every year.
Revitalized the organization’s renter persona using primary and secondary research methods. This persona is used by the product, brand, and marketing groups within Zillow, Trulia, and HotPads to guide their work.
Sole UX designer solving complex user problems for renters on Zillow through empathy building and the use of user-centered design methods.
Designed a renter profile feature that helps renters have more efficient and meaningful conversations with rental housing managers. This feature is used by more than 30 million renters and landlords every year.
Revitalized the organization’s renter persona using primary and secondary research methods. This persona is used by the product, brand, and marketing groups within Zillow, Trulia, and HotPads to guide their work.
University of Washington - Seattle, WA, USA
April 2014 - June 2014
April 2014 - June 2014
April 2014 - June 2014
April 2014 - June 2014
Designed an information dashboard based on patient reported outcomes for spine surgeons to use in their quality improvement efforts. The final product was an annotated, high fidelity, interactive prototype created in Axure. UX methods included stakeholder interviews, contextual interview, affinity mapping, card sorting, sketching, wireframing, prototyping, and usability testing.
Designed an information dashboard based on patient reported outcomes for spine surgeons to use in their quality improvement efforts. The final product was an annotated, high fidelity, interactive prototype created in Axure. UX methods included stakeholder interviews, contextual interview, affinity mapping, card sorting, sketching, wireframing, prototyping, and usability testing.
Designed an information dashboard based on patient reported outcomes for spine surgeons to use in their quality improvement efforts. The final product was an annotated, high fidelity, interactive prototype created in Axure. UX methods included stakeholder interviews, contextual interview, affinity mapping, card sorting, sketching, wireframing, prototyping, and usability testing.
Designed an information dashboard based on patient reported outcomes for spine surgeons to use in their quality improvement efforts. The final product was an annotated, high fidelity, interactive prototype created in Axure. UX methods included stakeholder interviews, contextual interview, affinity mapping, card sorting, sketching, wireframing, prototyping, and usability testing.
SNUPI Technologies, Inc. - Seattle, WA, USA
April 2013 - September 2013
April 2013 - September 2013
April 2013 - September 2013
April 2013 - September 2013
Planned and conducted usability studies of the installation process and iOS app for the Wally smart home product. Provided findings and design recommendations for further refinement of this process and app. Began the design of the post-installation user experience for the product using my findings and task flow analysis. The design work was documented in a set of wireframes and interaction flow diagrams.
Planned and conducted usability studies of the installation process and iOS app for the Wally smart home product. Provided findings and design recommendations for further refinement of this process and app. Began the design of the post-installation user experience for the product using my findings and task flow analysis. The design work was documented in a set of wireframes and interaction flow diagrams.
Planned and conducted usability studies of the installation process and iOS app for the Wally smart home product. Provided findings and design recommendations for further refinement of this process and app. Began the design of the post-installation user experience for the product using my findings and task flow analysis. The design work was documented in a set of wireframes and interaction flow diagrams.
Planned and conducted usability studies of the installation process and iOS app for the Wally smart home product. Provided findings and design recommendations for further refinement of this process and app. Began the design of the post-installation user experience for the product using my findings and task flow analysis. The design work was documented in a set of wireframes and interaction flow diagrams.
In my life before UX, I worked as a product manager, a business analyst, a print workflow consultant, and a stay-at-home dad.
In my life before UX, I worked as a product manager, a business analyst, a print workflow consultant, and a stay-at-home dad.
In my life before UX, I worked as a product manager, a business analyst, a print workflow consultant, and a stay-at-home dad.
In my life before UX, I worked as a product manager, a business analyst, a print workflow consultant, and a stay-at-home dad.
Cooper Professional Education
Cooper Professional Education
Cooper Professional Education
Cooper Professional Education
2018
2018
University of Washington
University of Washington
University of Washington
University of Washington
2014
Rochester Institute of Technology
Rochester Institute of Technology
Rochester Institute of Technology
Rochester Institute of Technology
2006
Danish School of Media and Journalism
Danish School of Media and Journalism
Danish School of Media and Journalism
Danish School of Media and Journalism
2003
Awarded by the leadership team of Zillow Group Rentals
Awarded by the leadership team of Zillow Group Rentals
Awarded by the leadership team of Zillow Group Rentals
Awarded by the leadership team of Zillow Group Rentals
2020
Awarded by the leadership team of Zillow UX Design
Awarded by the leadership team of Zillow UX Design
Awarded by the leadership team of Zillow UX Design
Awarded by the leadership team of Zillow UX Design
2017
Department of Human-Centered Design & Engineering at University of Washington
Department of Human-Centered Design & Engineering at University of Washington
Department of Human-Centered Design & Engineering at University of Washington
Department of Human-Centered Design & Engineering at University of Washington
2014
Full scholarship to Rochester Institute of Technology awarded by the Aller Foundation of Denmark
Full scholarship to Rochester Institute of Technology awarded by the Aller Foundation of Denmark
Full scholarship to Rochester Institute of Technology awarded by the Aller Foundation of Denmark
Full scholarship to Rochester Institute of Technology awarded by the Aller Foundation of Denmark
2004
Henrik Holm Christensen
Aarhus, Denmark
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